Privacy Policy | DoorBird Installers

Introduction

DoorBird Installers, a division of Pixel Security Consultants Group ("we," "us," or "our"), operates the website doorbirdinstallers.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase. Please read this policy carefully. By using our Site, you consent to the practices described in this Privacy Policy.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

Create an account: Name, email address, password, phone number
Place an order: Billing and shipping address, payment information (processed securely by our payment processor)
Request a quote: Contact information, project details, property information
Contact us: Any information you include in your communications
Subscribe to communications: Email address and preferences

Information Collected Automatically

When you visit our Site, we automatically collect certain information, including:

Device information: Browser type, operating system, device identifiers
Usage data: Pages visited, time spent on pages, click patterns, referring URLs
Location data: General geographic location based on IP address
Cookies and similar technologies: See "Cookies" section below

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders and quote requests
Communicate with you about orders, products, and services
Send promotional communications (with your consent)
Improve our Site, products, and customer experience
Detect and prevent fraud or unauthorized access
Comply with legal obligations and enforce our terms
Connect you with certified installers in your area (with your consent)

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service providers: Companies that help us operate our business (payment processing, shipping, email services, website hosting). These providers are contractually obligated to protect your information.
Certified installers: When you request installation services, we share necessary contact and project information with installers in your area.
Business partners: DoorBird (Bird Home Automation GmbH) for warranty registration and product support.
Legal requirements: When required by law, subpoena, or to protect our rights, safety, or property.
Business transfers: In connection with a merger, acquisition, or sale of assets.

Third-Party Services

Our Site uses the following third-party services that may collect information:

Stripe: Payment processing (see Stripe's Privacy Policy)
Supabase: Database and authentication services
SendGrid: Email delivery services
Google Analytics: Website analytics (if enabled)

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and cart contents
Authenticate your account
Analyze Site traffic and usage patterns
Improve Site functionality

You can control cookies through your browser settings. Note that disabling cookies may affect Site functionality, including the ability to make purchases.

Data Retention

We retain your personal information for as long as necessary to:

Provide our services and fulfill orders
Comply with legal obligations (tax records, warranty claims)
Resolve disputes and enforce agreements

Order and transaction records are retained for a minimum of 7 years for tax and legal purposes. You may request deletion of your account data, subject to our legal retention requirements.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

SSL/TLS encryption for data transmission
Secure payment processing (PCI-DSS compliant)
Access controls and authentication
Regular security assessments

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.

Your Privacy Rights

All Users

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Opt out of marketing communications at any time
Request deletion of your information (subject to legal requirements)

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request disclosure of personal information collected, used, and shared
Right to Delete: Request deletion of your personal information
Right to Opt-Out: We do not sell personal information
Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at info@doorbirdinstallers.com. We will respond within 45 days.

Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at info@doorbirdinstallers.com.

International Users

Our Site is operated in the United States. If you access our Site from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our Site, you consent to this transfer.

Do Not Track Signals

Our Site does not currently respond to "Do Not Track" browser signals. You can manage tracking preferences through your browser settings and cookie preferences.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes may be communicated via email or Site notice. Your continued use of the Site after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

DoorBird Installers
A division of Pixel Security Consultants Group

Email: info@doorbirdinstallers.com
Phone: (424) 258-8808

For support inquiries: support@doorbirdinstallers.com